Your privacy matters — here's what we collect and why.

This policy covers information collected through this website, which is the enquiry form and the technical data any website receives. It does not cover clinical records, session notes or other information created during counseling; the website does not collect those, and they are kept by the practice separately.

We collect the following categories of information:

• Your enquiry: the name, email address, subject and message you send through the contact form. Please keep it brief and leave out detailed health information; that can be discussed directly once we are in touch.
• Technical data: like any website, the hosting provider records request details such as IP address, browser type and pages requested, to operate and secure the site. There are no analytics or advertising trackers on this site.
• Spam protection: the contact form runs Cloudflare Turnstile, which checks browser and device signals to tell people from automated spam.
• Cookies: visitors are not tracked with cookies. The only cookies are essential ones that keep the practice's own admin sign-in secure.

• Reply to your enquiry and arrange an appointment.
• Protect the website and contact form from spam and abuse.
• Maintain the security of the website and admin dashboard.
• Comply with legal and professional obligations (including mandated reporting, court orders, and ethical requirements for Michigan LPCs).

We do not sell or rent personal information. We share information only with the service providers we rely on to operate the practice, and only to the extent necessary:

• Zoho ZeptoMail / Zoho Mail — delivers your enquiry to the practice inbox, and hosts the practice's email.
• Vercel — website hosting. Your enquiry passes through the site on its way to the practice inbox; the website does not store it.
• Cloudflare Turnstile — spam protection on the contact form.
• Legal and safety disclosures — where required by law, court order, or to prevent imminent harm (in line with Michigan LPC ethics).

Note: the exact list of subprocessors can change. Material changes will be reflected in the "Last updated" date above.

If you have questions about your records, please contact the practice directly at contact@lizannechisholm.com.

• Transport encryption (HTTPS) for all traffic to and from the site.
• Enquiries are not stored by the website; they are delivered straight to the practice inbox.
• Access to the admin dashboard is restricted to the practice.

No system is perfectly secure. If you believe your information has been affected by a security incident, please contact the practice immediately.

Clinical records are retained for the period required by Michigan law for licensed mental-health professionals (currently a minimum of seven years after the date of last service, and longer for minors). Enquiries are not stored by the website; the email in the practice inbox is kept for a shorter period — typically up to two years — unless needed to complete a service or comply with a legal requirement.

Depending on where you live, you may have the right to:

• Access a copy of the information we hold about you.
• Request correction of inaccurate information.
• Request deletion, subject to legal record-keeping obligations.
• Opt out of marketing communications at any time.
• For clinical records, the rights explained when you begin services.

To exercise any of these rights, email contact@lizannechisholm.com.

This site is not directed at children under 13 and we do not knowingly collect personal information from children through the website. Counseling services for minors are arranged with a parent or legal guardian directly.

We may update this policy as the practice evolves. Material changes will be reflected in the "Last updated" date at the top of this page. Continued use of the site after an update means you accept the revised policy.

Questions about this policy can be sent to contact@lizannechisholm.com or through the contact page.